Policies at dorseteco

Things You Need to Know

Dorseteco Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Click here to view which cookies are stored on your site visitors' computer.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@dorseteco.com or send us mail to: dorseteco@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: dorseteco@gmail.com

Dorseteco Terms and Conditions

This website is owned and operated by Sarah Sherwin T/as dorseteco. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to visit our eco-friendly website and online store. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing is available on the payments page.

Return and refund policy

If you need to return an item please contact us within 7 days of your purchase, and they should be returned within 14 days. This is eligible for any undamaged product, simply return it well packed within its original packaging. Include a copy of your receipt (or gift receipt) with the goods. We will exchange it or offer a refund based upon the original payment method.

Warranties & responsibility for services and products

If you feel a product is defective after the 14 days return period, please contact us to discuss whether a replacement product is appropriate. We will pay for shipment of the replaced products to customer and customer will be responsible for the cost to return the product to us.

Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Sarah Sherwin T/as dorseteco. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the customer portal on the website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.

Indemnification

You agree to indemnify and hold Sarah Sherwin T/as dorseteco harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website.

Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Sarah Sherwin T/as dorseteco, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Sarah Sherwin T/as dorseteco assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Customer support details & contact info

Sarah Sherwin T/as dorseteco, Dorchester Hill, Winterborne Whitechurch, Dorset, DT11 0HW 07962 215987

January 2020

FAQ's

SHIPPING & DELIVERY

We are only able to ship within the UK.

For UK deliveries goods will be shipped within 48 hours of receipt of payment, and will be

received 3 - 5 days from the date the order was placed.

Costs of shipping;

Orders up to £10 in one shipment £2.50.

Orders between £10 and £25 small parcel charge of £5.00 per order.

Orders over £25 will be delivered within the UK free of charge.

We are unable to ship outside of the UK.

EASY RETURNS and MONEY BACK GUARANTEE

We hope you'll love your goods, but if you are unhappy with the goods please contact us within 7 days of your purchase to discuss a refund. We need to receive the goods back within 14 days, in perfect condition and well packaged in their original packaging in order for us to arrange a refund or replacement for you. Unless the goods are found to be faulty you will be responsible for the shipping costs to return the goods to us.

TRACKING YOUR ORDER

All goods will be sent through royal mail, and an email will be sent to you with details of your tracking number.

PERSONAL/DELIVERY DETAILS

We cannot be held responsible for goods being shipped to an incorrect address due to errors in information provided by the customer. If goods are unable to be delivered and are subsequently returned to the courier or to a post office branch it is the customers responsibility to manage their collection from that depot themselves.

100% SECURE ORDERING

This website is hosted by Wix and they use a secure ordering platform for processing payments.

We shall not share your details with any other organisations. For our full privacy policy please click here. We will contact by email with your order confirmation and tracking. We will also occasionally offer promotions but you can opt out of this if you wish to, simply email us.